1. Ensure that all colleagues deliver the brand promise and provide exceptional guest service at all times.
確保所有員工遵循品牌承諾并始終提供優異的對客服務。
2. Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisf...
Offer telephone service according with hotel's image, receiving and forwarding of all information pertaining to the department. Take responsibility for all the typing and filing of department documents. Manage guest centre belongings.
